Better Communication Workshop

Better Communication Workshop

“The single biggest problem in communication is the illusion that it has taken place.”

George Bernard Shaw

Teaching reslience in the boardroom

Communication?  We’re all experts, aren’t we?  After all, we’ve been doing it since we were born.  So long as I am clear about what I want to say people will understand me and if they don’t that’s their problem, isn’t it?


The fact is that effective communication is often hampered by complacency; we assume that the other person got the message as intended.  In reality, it doesn’t work that way and the reason is simple; communication is complex, and most of it happens at a subconscious level.  We are being constantly bombarded with information much of which is irrelevant and much of which can be misleading.

Our brains process 11 million bits of information every second, but we can only consciously process 16 to 40 bits.  Our subconscious mind is in charge of the rest.

Pie chart showing the different types of communication: physical, verbal emphases, words.

To communicate effectively we must understand that perception is fundamental to the success of communication and perception is personal. There are two sides to every conversation:

1. What I think I said
2. What you think I said

Then we make it mean something which leads to us separately feeling something and that in turn, leads us to respond or behave in a certain way. This is where problems can arise.

The second error many of us make in communication is that we listen to reply rather than listening to understand. Be truthful, how often do you formulate what you’re going to say before the other person has finished speaking? Active listening is a skill and it takes practise but even before that we need to learn the skill.

In the Better Communication Workshop. we begin with establishing the way each of the participants make sense of the world. We’re all different but as the saying goes “you don’t know what you don’t know” and many of us have no idea which Primary Representational Systems we favour.


We then consider the Thought Process; how personal interpretation is reached and the impact this can have on the original message. We consider some of the filters which can ambush the message and send it spiralling down another rabbit hole.

We practise non-violent communication understanding the fundamentals of good communication.

As a communicator are you a giraffe or a jackal?

Finally, we practise active listening which can seem strange at first but only because we have got used to listening to reply and not to understand.

We can all improve our communication. Better communication leads to clearer conversations, saves time and avoids misunderstandings. It transforms not only your team relationships but your client relationships too.

Please get in touch for a no obligation chat and let’s see how we can build better communication for you and your team.

What my clients say..

““Carol has created and delivered a suite of wellbeing workshops and resources to our employees over the last three years. Feedback from employees has been excellent, with a 21% reduction in mental health related absence since the program was launched.” - Vicky Dunbar - Director of Human Resources Husco Engineering
“We wholeheartedly endorse Carol's expertise and commend the impactful work she does in promoting mental well-being within our company. Her approach is exceptionally unique and personalized, garnering phenomenal feedback from our team. We are proud to continue working with Carol as her contributions have undoubtedly enhanced our team's resilience and overall mental health" - Jess Hodgkinson - Managing Partner, Open Partners
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"Carol came to our office to provide a taster session for the techniques that can be used for people who experience stress and anxiety which in our workplace is a common theme and quite a lot of us including myself experience some level of stress during their career. Carol had provided a very powerful insight into this problem and demonstrated number of techniques to relieve stress and re-focus our minds. I to this day still practice one of my favourite exercises that Carol showed us. Thank you, Carol, you showed us many useful techniques and you taught us lots of valuable exercises" - K K Barclays Bank
“Thanks so much for an extremely interesting and informative course. It is hard to use the phrase 'I enjoyed it' as that seems a strange thing to say about what can be such difficult topics! However, I really did enjoy the experience of learning from you, and I am truly grateful for you sharing your experiences and insight in a way that I feel was above and beyond what the course requirement would have been. Hopefully now I have gained a skill set that will allow me to help others in the future.” - Anon - Phase 3 Electrical Ltd.
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